Dispute Resolution

Dispute Resolution

If you are not happy with the service provided by Starlight Home Loans, Please contact our Dispute Resolution manager on (02) 4369 6287 or email [email protected]

It is our policy to confirm receipt of your complaint within one working day and have a resolution within three to seven days.

If you are not happy with the outcome of your complaint, you have the option to contact:

Australian Financial Complaints Authority (AFCA) Tel 1800 931 678

If appropriate, we may also refer Home Loan Disputes to FAST (Financial and Systems Technology Pty Ltd) our Finance Aggregator, for independent consideration or input.

Starlight Home Loans

PO Box 6100
Kincumber NSW 2251


Phone: 1800 825 010